Terms and Conditions

True Living Rental is a rental agency that assists guests with finding and booking furnished accommodation for monthly stays.

By using this website, submitting an enquiry, or completing a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions.

You must be at least 18 years old and legally capable of entering into an agreement to make a booking.

The person completing the booking must provide accurate, complete, and current information. You may not make a booking using another person's details without their permission.

We make reasonable efforts to ensure that property descriptions, photographs, prices, locations, facilities, and availability are accurate.

Photographs are provided for guidance and may not always reflect minor changes to furniture, decoration, appliances, or surroundings.

Property availability is not guaranteed until the required payment has been received and the booking has been confirmed by True Living Rental.

True Living Rental specialises in monthly accommodation. Bookings are calculated according to the monthly price, selected move-in date, number of months, and any additional charges shown during checkout.

Extending a stay is subject to availability and must be approved before the original departure date. An extension is only confirmed once any required payment has been received.

All prices displayed on the website are in South African Rand unless stated otherwise.

The amount payable will be shown before payment is completed. Depending on the booking, this may include the rental amount, deposit, service fees, cleaning fees, or other clearly disclosed charges.

Online payments are processed through an authorised third-party payment provider. True Living Rental does not store your complete bank card details.

A payment attempt does not guarantee a reservation. Your booking is confirmed only after payment has been approved and a booking confirmation or reference has been issued.

Where a deposit is required, the deposit amount and any remaining balance will be displayed before payment or communicated to you in writing.

Outstanding balances must be paid by the due date provided. Failure to pay the balance on time may result in the booking being cancelled.

A security or damage deposit may be required for certain properties. Where applicable, the conditions for returning the deposit will be provided before check-in.

Cancellation requests must be submitted to True Living Rental in writing by email or WhatsApp.

Any cancellation fee will be reasonable and will take into account factors such as the notice provided, the length and value of the booking, costs already incurred, and whether the property can reasonably be booked by another guest.

Certain amounts already paid to third-party service providers may be non-refundable where those costs cannot be recovered.

Leaving a property before the confirmed departure date does not automatically entitle the guest to a refund for the unused portion of the booking.

In rare circumstances, a confirmed property may become unavailable because of maintenance, safety concerns, owner decisions, legal restrictions, or events beyond our reasonable control.

Where possible, we will offer suitable alternative accommodation. If no reasonable alternative is available, we will arrange a refund of the amount paid for the affected part of the booking.

Guests must use the property responsibly and comply with all applicable house rules, building rules, estate rules, laws, and reasonable instructions.

The number of occupants may not exceed the number confirmed in the booking without prior written approval.

Guests may not use a property for unlawful activities, parties, events, commercial activities, or any purpose that causes disturbance, danger, damage, or nuisance.

Smoking, pets, visitors, parking, and noise restrictions may differ between properties. The rules provided for the selected property must be followed.

Guests are responsible for damage, loss, excessive cleaning, missing items, fines, or additional costs caused by the guest or anyone permitted onto the property by the guest.

Any damage or maintenance problem must be reported as soon as reasonably possible. Guests may be required to pay the reasonable cost of repair, replacement, cleaning, or other losses supported by appropriate evidence.

Check-in details will be provided after the booking requirements have been completed.

Guests must check in and check out at the agreed times. Early arrival or late departure must be approved in advance and may be subject to an additional charge.

Identification may be requested before access to a property is provided.

By submitting an enquiry or booking, you consent to receiving communications relating to your enquiry, reservation, payment, stay, and customer support.

You are responsible for ensuring that the email address and telephone number supplied are correct and accessible.

We collect and process personal information required to respond to enquiries, manage bookings, process payments, provide support, prevent fraud, and comply with legal obligations.

Information may include your name, email address, telephone number, booking details, payment status, identification details where required, and communications with our team.

We take reasonable steps to protect personal information and only share it where necessary with property providers, payment processors, service providers, authorities, or other parties involved in providing the requested service.

You may contact us to request access to or correction of personal information held about you, subject to applicable law.

You may use this website only for lawful purposes. You may not attempt to disrupt the website, gain unauthorised access, introduce harmful software, copy protected materials, submit false information, or misuse the booking system.

We may suspend or restrict access to the website where misuse, fraud, security risks, or unlawful activity is suspected.

The True Living Rental name, logo, website design, written content, graphics, and other original materials may not be reproduced, published, sold, or used commercially without written permission.

Property photographs and descriptions may also belong to property owners or other content providers and remain protected by their respective rights.

We aim to keep the website available and accurate but do not guarantee uninterrupted access. The website may temporarily be unavailable because of maintenance, technical problems, hosting failures, security updates, or circumstances outside our control.

Nothing in these terms excludes any rights or remedies that cannot lawfully be excluded.

To the extent permitted by law, True Living Rental will not be liable for indirect or consequential loss arising from events outside our reasonable control, including service interruptions, utility failures, weather events, transport disruption, or the actions of third parties.

Guests remain responsible for their personal belongings and should take reasonable precautions during their stay.

Please contact us as soon as possible if you experience a problem. We will make reasonable efforts to investigate and resolve complaints fairly.

These terms are governed by the laws of the Republic of South Africa. Any dispute that cannot be resolved directly will be handled through the appropriate South African dispute-resolution process or court with jurisdiction.

We may update these Terms and Conditions when our services, processes, or legal obligations change.

The updated version will be published on this page with a revised date. The terms applicable to a confirmed booking will generally be the terms accepted when that booking was made, unless a change is required by law.

Questions about these terms, a booking, or our services can be submitted through our contact page.